Privacy Policy
Last Updated 10/01/2009
PartStore Canada ("PartStore") realizes that customers are concerned about how their personal information will be treated. This Privacy Policy will explain the manner in which we collect, use, disclose and otherwise manage the personal information of our customers collected through our website located at www.PartStoreCanada.ca (our "Website") and through other interactions with our customers. We are committed to protecting your privacy.
We collect personal information when you:
- Purchase or return merchandise;
- Sign up to receive email marketing communications;
- Participate in our contests or promotions;
- Contact a customer service representative with a comment, question, complaint or order inquiry; and
- Visit our Website.
When placing an order on our Website or by phone, we collect personal information online including your name, mailing address, e-mail address, phone number and credit card-related information. To become a registered customer on our Website, we also collect a user name and password that you select. We use this information to provide you with and otherwise administer the product or service you requested and to process your payment. We use your email address solely for the purpose of contacting you regarding your order.
We will not rent or sell your email address without your consent, and do not send promotional emails without your consent.
From time to time, we may obtain your permission to send you marketing information about our product and service offerings or those of our marketing partners or Canadian and US affiliates. If you sign up for our email list, we may notify you from time to time of special offers and other information that may be of interest to you. If you do not wish to continue to receive these marketing e-mails, you may include yourself on our "Do Not Send" list by clicking on the "unsubscribe" link at the bottom of the email you have received.
When you enter a contest or participate in a promotion, we may collect personal information such as your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion. At the time you are entering the contest or promotion, we may ask your permission to send you future marketing e-mails.
When you contact a customer service representative with a comment, question, complaint or order inquiry, you may be asked for information that identifies you as well as additional information we need to help us promptly respond to you. We may retain this information to assist you in the future and to improve our product and service offerings.
To continuously assess the value of our online shopping experience, we may track the way customers use our site; however, this information is analyzed only in the aggregate and not at the individual level. We use this information to help us tailor our communications and product offerings so that you receive more of what you want and less of what you don't want when shopping with us.
Additional Information about our Website
In general, you can visit our Website without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to monitor and improve our Website.
Cookies
Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies help us identify you and may be necessary to to provide you with products or services you request. Cookies may also provide us and our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website.
We may also use third parties to serve our advertisements on other websites. These companies may use cookies, tracer tags or web beacons to report certain information (but not your name, address, e-mail address or telephone number) about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our advertisements.
Third party links
Our Website may include links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. We provide links to third party websites as a convenience to the user. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
Our Website may also contain third-party advertisements. This Privacy Policy does not cover any use of information that such third parties may have collected from you or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs).
Disclosure of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your prior consent, except as otherwise set out herein.
Service Provider Arrangements
We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to process online payments, host our website, serve advertisements on our Website, run our contests and promotions, and conduct customer research. Our service providers are not authorized to use or disclose personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law.
Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.
Sale of Business
PartStore may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of PartStore or as part of a corporate reorganization or stock sale or other change in corporate control.
Legal
PartStore and our service providers must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
Security
We have implemented measures in an effort to maintain the security of the personal information in our custody and control, including providing access to personal information to only those employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
We retain personal information for as long as it remains necessary for the purposes stated above, or as otherwise permitted or required by law.
Changes to the Privacy Policy
PartStoreCanada.ca may update its Privacy Policy periodically. We will use and disclose your personal information in accordance with the Privacy Policy in effect at the time your personal information is collected, or as you otherwise consent or as permitted by law.
Contact Us
If you have any questions or concerns regarding our Privacy Policy, to withdraw your name from an e-mail or other marketing list, to access and/or correct inaccuracies in our records of your personal information, or if you have a complaint about the manner in which we treat your personal information, please contact us [privacy@partstorecanada.ca].